Sue Citro, chief experience officer
Sue Citro, Best Friends’ chief experience officer, is responsible for leveraging the organization’s digital/mobile efforts and helping the organization to work in new ways by setting up an enterprise-wide digital strategy.
Before joining Best Friends, Sue led new digital expansions for The Nature Conservancy in Asia and Latin America. She also grew the organization’s U.S. digital revenue practice into a steady and reliable funding source.
She started her career working at Peace Corps headquarters, followed by time at a direct mail agency and four years testing and piloting email strategies to drive e-commerce sales for Barnes and Noble’s magazine subsidiary. Later, she led the digital consulting division at a company since acquired by Blackbaud.
Sue holds a master's degree from Johns Hopkins University and published a thesis that examines the Internet’s changing role and impact on public service advertising. She lives in Massachusetts with her husband, Jeremy, and rescue dog, Marcus the rottweiler.